Kastel CulinaryOur 30-day guarantee
Examine any piece from Kastel Culinary in your own kitchen. If it fails to meet your expectations, return it within 30 days for a complete refund of the purchase price.
The promise
Dispatch the piece back to us within 30 days of arrival for any reason. Reimbursements are credited to your original payment channel within 3 business days of our intake inspection.
30-day returns
Accepted without interrogation, should you simply reconsider.
Insured delivery
Parcels damaged or mislaid while in transit are replaced or reimbursed entirely at our expense.
Secure payment
Payment handled via cash on delivery or direct bank transfer: we neither solicit nor retain payment card details.
How to claim
- Send a note to [email protected] referencing your purchase reference.
- Our team returns dispatch coordinates and an authorization reference within one business day.
- Post the packaged item back; your refund is issued immediately upon receipt and inspection.
Complete operational terms are detailed across our Returns policy and Delivery terms sections.