Kastel CulinaryOrder processing time
Orders completed prior to 15:00 on regular business days are handed over to the carrier that afternoon; transactions finalized past this hour, over weekends, or on statutory holidays depart on the following working day. You will receive an immediate confirmation email bearing your reference code, followed by a dispatch advice with tracking coordinates once the crate is underway.
Tracing your consignment
- Inspect the dispatch notice transmitted by email or text and select the carrier link.
- Alternatively, visit the tracking page and submit your order reference.
- Telemetry initiates once the courier registers the initial terminal scan, typically within 24 hours of departure.
- Transit notifications are updated at each logistical checkpoint until handoff is complete.
Estimated delivery times
Published schedules reflect working days elapsed since dispatch and serve as practical estimates rather than ironclad appointments. Consignments destined for remote territory may require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Calculated at checkout prior to final payment |
Shipping and handling costs
Standard delivery across United States is complimentary on orders surpassing $125, while consignments below this threshold incur a fee of $8.50. The precise shipping charge applicable to your destination appears in the summary before you settle payment.
International shipping
For deliveries routed outside United States, carrier rates and transit estimates appear during checkout. Import tariffs and national clearance fees remain the sole responsibility of the recipient. Any shipment turned away at the frontier is handled under our return provisions.
Damaged, misplaced, or purloined parcels
6.1 Damaged
We advise inspecting the carton upon arrival. If either the exterior packing or the titanium board displays transit trauma, photograph the evidence and inform [email protected] within 48 hours. We shall arrange an unbilled replacement or issue a refund; returning the damaged article is unnecessary unless explicitly requested.
6.2 Lost
Should transit logs show no movement for 5 consecutive business days, notify us with your order identifier. We will initiate a formal trace with the logistics partner and, at your discretion, either dispatch a fresh parcel or tender a complete reimbursement within 10 business days of your report.
6.3 Parcels recorded as delivered without physical receipt
Please consult other residents, immediate neighbours, and the regional postal branch before messaging us within 3 days of the delivery notation. We will immediately lodge an inquiry with the courier and advise you of progress until the matter is resolved.
Questions about this policy
Contact our desk at [email protected] or phone +1 (970) 552-2716 throughout Mon-Fri 08:15-17:45, Sat 09:30-13:30. Every inquiry receives a considered response within one business day.
- Merchant
- Kastel Culinary LLC
- Registered address
- 750 Main St, Grand Junction, CO 81501, United States
- [email protected]
- Phone
- +1 (970) 552-2716