Kastel CulinaryKastel Culinary
Formal policy document · Last revised September 2026Order now

Returns & Refunds

Any piece ordered from Kastel Culinary may be returned within 30 days of arrival, without qualification. The present terms clarify necessary conditions, logistics, cost allocations, and repayment timing.

Kindly note: obtain an authorized return identifier prior to dispatching any parcel, and ship solely to the dedicated depot address we furnish. Items returned indiscriminately cannot be correlated to your account.
Section 1

30-day refund guarantee

The withdrawal interval spans 30 days starting on the delivery date. It covers damaged pieces, material flaws, mistaken dispatches, or simply an unprompted reconsidering of your setup.

Section 2

Return conditions

  • Impaired or defective merchandise: an immediate replacement or full refund, including original carriage costs, granted upon receipt of photographic documentation.
  • Incorrect goods supplied: the intended board is dispatched promptly, and the erroneous item is collected at our expense.
  • Return conditions: the board must remain unused, preserved in its original packaging with intact seals and tags. Return transit remains your responsibility, and initial dispatch fees are non-refundable.
  • Prep surfaces unsealed or placed in contact with food cannot be restocked for hygiene reasons and remain ineligible for return, barring verified defects.
Due to sanitary and food-safety standards governing food contact equipment, cutting boards that have had their protective factory seals removed or have been washed, used for food prep, or handled without sanitization safeguards are strictly non-returnable.
Section 3

Initiating a return: procedure and requirements

  • Within 30 days of receipt, send an email to [email protected] or phone +1 (970) 552-2716 stating your order reference, the rationale, and supporting photographs if transit damage occurred.
  • Our team responds within one working day with an authorized return identifier and the proper workshop address.
  • Repack the board securely in its original carton, enclose a note bearing your authorization code, and tape the parcel thoroughly.
  • Dispatch the package to the provided address and forward the carrier tracking number to our desk, retaining your proof of postage until settlement.
Section 4

Refunds and processing time

We evaluate returned boards within 3 business days of delivery and issue confirmation by email. Reimbursement follows the original settlement channel: cash-on-delivery transactions are cleared by bank transfer to your nominated account, while direct transfers return to source. Financial institutions generally post these credits within 1-5 business days.

Section 5

Exchanges and cancellations

Should you prefer an alternative dimension or variant, complete the return routine and log a fresh order; the original purchase is refunded upon physical intake. Cancellations proceed without charge prior to warehouse dispatch by notifying [email protected] with your order reference.

Section 6

Questions about this policy

Contact our desk at [email protected] or phone +1 (970) 552-2716 throughout Mon-Fri 08:15-17:45, Sat 09:30-13:30. Every inquiry receives a considered response within one business day.

Merchant
Kastel Culinary LLC
Registered address
750 Main St, Grand Junction, CO 81501, United States
Email
[email protected]
Phone
+1 (970) 552-2716